Privacy, Website Terms & Booking Information
Last updated: 26 July 2026
This website is operated by White Antler Travel, a division of White Antler Group LLC, registered in the United Arab Emirates under business licence number 2427944.01.
Sandra Spencer is an Independent Travel Advisor affiliated with InteleTravel. Travel arrangements are made through InteleTravel and its approved travel suppliers.
By using this website, contacting White Antler Travel or submitting a travel enquiry, you agree to the information set out below.
1. Privacy and personal information
White Antler Travel respects your privacy and handles personal information responsibly.
We may collect information that you provide when you:
Contact us by email, telephone, WhatsApp or social media
Book a consultation through Calendly
Complete an enquiry or client information form
Ask us to research or arrange travel
Subscribe to communications or respond to an offer
This information may include your name, contact details, travel preferences, destination interests, preferred dates, budget and other information needed to understand your enquiry.
Where necessary for an actual booking, further information may be requested through an approved booking process. This may include passenger names, dates of birth, passport details, accessibility requirements, dietary needs or other information required by a travel supplier.
Please do not send payment card information, passport copies or other sensitive personal information through ordinary email, social media or WhatsApp unless you have been given an approved and secure method of providing it.
We use personal information to:
Respond to enquiries
Arrange consultations
Research suitable travel options
Communicate about proposed or confirmed travel
Coordinate with InteleTravel and approved travel suppliers
Provide customer support
Maintain business and booking records
Meet legal, regulatory and compliance obligations
Send relevant marketing communications where permission has been given
We will not sell your personal information.
Information may be shared with InteleTravel, airlines, hotels, cruise lines, tour operators, transfer companies, insurers, technology providers or other suppliers where this is necessary to research, quote, arrange or support your travel.
As travel is international, your information may be processed outside the UAE in countries where your chosen travel suppliers or service providers operate.
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and booking-record requirements.
You may ask us to access, correct or delete personal information we hold about you, subject to any legal or contractual obligations requiring us to retain it.
To make a privacy request, contact:
The UAE Personal Data Protection Law provides a framework for protecting personal information and the privacy of individuals.
2. Cookies and third-party services
This website may use essential cookies required for it to function correctly.
It may also use third-party services such as Calendly, website analytics, embedded social-media features or advertising tools. These providers may use their own cookies and process information according to their own privacy policies.
Where non-essential tracking cookies are used, visitors may be offered the opportunity to accept or reject them.
Links to external websites are provided for convenience. White Antler Travel is not responsible for the privacy practices, security or content of third-party websites.
3. Website information
The information on this website is provided for general information and inspiration.
Although reasonable care is taken to keep information accurate, travel information can change quickly. Destinations, services, routes, entry requirements, supplier facilities, prices and availability may change without notice.
Nothing published on this website constitutes a confirmed booking, contractual offer or guarantee of availability.
Images may be illustrative and may not represent the exact room, ship, aircraft, property, experience or service ultimately booked.
4. Travel planning and booking process
White Antler Travel provides personal travel-planning and advisory support.
Following an enquiry or consultation, suitable travel options may be researched and presented based on the information you provide.
Travel arrangements are made through Sandra Spencer as an Independent Travel Advisor affiliated with InteleTravel and through InteleTravel’s approved travel suppliers.
White Antler Travel and White Antler Group LLC are not themselves an airline, hotel, cruise line, tour operator, insurer, transport provider or other travel supplier.
A booking is not confirmed until:
You have approved the proposed arrangements
Any required payment has been made through the authorised payment method
The relevant supplier has accepted the booking
An official booking confirmation has been issued
Prices and availability may change at any time before confirmation.
The final booking will be subject to the terms and conditions of InteleTravel and the relevant travel supplier or suppliers. These terms will govern matters including payment, amendments, cancellations, refunds, liability and service delivery.
InteleTravel operates as the host travel agency through which its advisors arrange travel with partner brands.
5. Payments
White Antler Travel does not ordinarily collect the cost of travel into White Antler Group LLC’s business bank account.
Travel payments must be made through the authorised booking system or directly to the relevant travel supplier using the payment method provided.
You should never send payment-card details through social media or ordinary messaging unless a secure and approved process has been specifically provided.
Deposits, instalment dates and final-payment deadlines vary according to the supplier and booking.
Failure to make payment by the required deadline may result in cancellation and the loss of amounts already paid.
6. Prices and quotations
Unless stated otherwise:
Prices are subject to availability
Prices may change before confirmation
Prices may be based on a particular number of travellers or room occupancy
Local taxes, resort fees, gratuities, visas, insurance or other charges may not be included
Currency fluctuations may affect the final price
Special offers may be withdrawn without notice
A quotation is not a confirmed reservation.
Always check the inclusions, exclusions and supplier terms provided with your quotation before approving the booking.
7. Amendments, cancellations and refunds
Amendment and cancellation rules differ between airlines, hotels, cruise lines, tour operators and other travel suppliers.
Some bookings may be:
Non-refundable
Non-transferable
Subject to amendment charges
Subject to fare or price differences
Subject to escalating cancellation charges as the departure date approaches
White Antler Travel cannot waive or override charges imposed by InteleTravel or a travel supplier.
Refunds, where permitted, are processed according to the relevant supplier’s terms and timescales.
You should not cancel any arrangements until you have received confirmation that the cancellation request has been accepted and have understood the financial consequences.
8. Travel insurance
Appropriate travel insurance is strongly recommended from the time a booking is made.
Insurance should be suitable for your destination, activities, health circumstances, cancellation risks and the full value of the trip.
You are responsible for reviewing the policy wording, exclusions and coverage.
Declining travel insurance may leave you personally responsible for cancellation costs, medical expenses, delays, lost belongings or other losses.
9. Passports, visas and entry requirements
Travellers are responsible for ensuring that they:
Hold valid passports
Obtain necessary visas
Meet health, vaccination and entry requirements
Check passport-validity requirements
Provide names exactly as shown on their travel documents
Comply with immigration, customs and local laws
Requirements can change at short notice and may depend on nationality, residence status, destination and transit points.
Information provided by White Antler Travel is general guidance only. Travellers should verify requirements through the relevant government, embassy, consulate or official authority before travelling.
10. Health, accessibility and special requirements
You should inform White Antler Travel before booking of any medical condition, mobility requirement, disability, pregnancy, dietary need or other circumstance that may affect the trip.
We will pass relevant information to the appropriate supplier where required, but the supplier determines whether a request can be accommodated.
Special requests are not guaranteed unless confirmed in writing by the relevant supplier.
11. Supplier responsibility and events outside our control
Travel services are supplied by independent third parties.
White Antler Travel is not responsible for the acts, omissions or insolvency of airlines, hotels, cruise lines, tour operators, transport providers, attractions or other suppliers, except to the extent required by applicable law.
Travel may be affected by events outside reasonable control, including:
Severe weather
Natural disasters
Government restrictions
Strikes
Civil unrest
Public-health events
Air-traffic disruption
Supplier operational decisions
Border closures or changes in entry rules
Where disruption occurs, we will provide reasonable assistance and communicate available options, but additional costs may remain the traveller’s responsibility unless covered by the supplier or travel insurance.
12. Traveller responsibility
You are responsible for checking all quotations, names, dates, destinations, airports, accommodation details and other arrangements before approving a booking.
You must notify us immediately if anything is incorrect.
Once travel documents or tickets have been issued, corrections may incur charges or may not be possible.
You are also responsible for arriving on time, following supplier instructions and behaving appropriately during travel.
13. Intellectual property
The design, wording, branding and original content on this website belong to White Antler Group LLC unless otherwise stated.
They may not be copied, reproduced, distributed or used commercially without prior written permission.
Supplier names, logos and images remain the property of their respective owners.
14. Limitation of website liability
White Antler Travel does not guarantee that this website will always be uninterrupted, error-free or free from technical problems.
We are not responsible for losses caused solely by reliance on general website information, failure of a third-party website or circumstances beyond reasonable control.
Nothing in these terms excludes liability that cannot legally be excluded.
15. Governing law
These website terms are governed by the applicable laws of the United Arab Emirates.
The terms applying to an individual travel booking may also be governed by the terms, jurisdiction and legal requirements of InteleTravel or the relevant travel supplier.
UAE e-commerce rules cover services promoted and transacted through websites and social-media platforms, while UAE consumer-protection rules include protections relating to consumer information and privacy.
16. Contact
For questions about this website, your personal information or the travel-planning service, contact:
White Antler Travel
A division of White Antler Group LLC
UAE Business Licence No. 2427944.01
Email: advisor@whiteantlertravel.com
Based in Dubai, United Arab Emirates